Contact the practice

Over Surgery

1 Drings Close
Over
Cambridge
CB24 5NZ

Telephone: 01954 231550

Out of Hours: 111

Opening Times

Monday	8:00am to 6:30pm
Tuesday	8:00am to 6:30pm
Wednesday	8:00am to 6:30pm
Thursday	8:00am to 6:30pm
Friday	8:00am to 6:30pm
Saturday	Closed
Sunday	Closed

If you need help when we are closed

The NHS 111 service is available to all our patients. It is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones – just dial 111.

If a health professional has given you a specific phone number to call when you are concerned about your condition, continue to use that number.

Your local pharmacy

Pharmacists can provide advice and over the counter treatments for common illnesses and conditions that would not require a consultation with a nurse of doctor. Please visit How your pharmacy can help – NHS (www.nhs.uk)

For immediate, life-threatening emergencies, call 999

You can treat many minor illnesses such as colds and coughs, sore throats, and upset stomachs easily at home. Make sure you keep stocked up with health care essentials such as pain relief (paracetamol), cough and sore throat remedies, a first aid kit, upset stomach treatment, rehydration treatment and heartburn / indigestion treatment. Having these essentials at home will not only save you time and help you feel better quicker, but will also help save the NHS much needed resources.

Your local pharmacist can also offer you advice and guidance on the best treatment for you – no appointment needed. Pharmacists are available on every high street and in supermarkets with many open evenings and weekends.

Physical accessibility

The surgery is all on one level, with step-free wheelchair access throughout, disabled parking and an accessible toilet.

All consulting rooms are on the ground floor.

How to make a complaint

Over Surgery aims to give a friendly and professional service to all of our patients. We are always happy to receive feedback to enable us to continue to improve the services provided, however, if you have any concerns about any aspect of our service, please let us know.

Any formal complaints or concerns regarding our surgery should be addressed to the Practice Manager, Laura Byton, either verbally or in written format.

If the complaint or concerns is regarding the Pharmacy then this should be addressed to the Pharmacist, Sai Babu Narra email address for pharmacy is pharmacy.fw840@nhs.net

Alternativity if you wish not to contact the surgery please contact Central East Integrated Care Board

Complaints about Hospital Care

Your comments, compliments, concerns and complaints will help improve the services provided to patients.

If you, your relatives or your carers are unhappy in any way with any part of your treatment, or the service you receive while in hospital or an outpatient clinic, you or they should speak to a member of the ward or clinic staff as soon as possible.

If you feel unable to speak directly to staff, please contact the Patient Advice and Liaison Service (PALS) and complaints team who can help you. You can call in to the office, telephone 01223 216756 or email pals@addenbrookes.nhs.uk.

Use of AI when patients make a complaint

We welcome feedback and complaints, and we want to understand your experience in your own words.

We are committed to handling complaints fairly, openly and compassionately, in line with the Parliamentary and Health Service Ombudsman’s NHS Complaint Standards.

Some people choose to use Artificial Intelligence (AI) tools to help write complaints or emails. We understand that these tools can be helpful in organising thoughts or expressing concerns.

However, AI-generated text can sometimes:

include information that is inaccurate or not relevant;
use overly formal or legal language;
make complaints longer or more complex than necessary; or
make it harder for us to clearly understand your personal experience

This can occasionally delay our review or mean we need to contact you to clarify the details before we can respond fully.

The most helpful complaints are usually clear and concise, and explain:

what happened;
when it happened;
how it affected you; and
what you would like us to do to resolve the

A short explanation in your own words is often more helpful than a long or highly formal letter.

If you choose to use AI tools, we recommend that you:

check the wording carefully to ensure it reflects your own experience;
remove any information that is inaccurate or not relevant; and
Take care when including sensitive personal information

Please be aware that some AI tools may store or use information entered into them.

For further guidance on using AI to support a complaint, you may find this resource from the Parliamentary and Health Service Ombudsman helpful: Using AI tools to help your complaint

If you need support to make a complaint, for example due to language needs, disability, learning disability, or mental health or communication difficulties, please let us know.

We will do our best to support you in a way that works for you.