Appointments
Who do I see?
Routine appointments
You can book the following types of appointments online:
- Routine GP appointments
- Telephone GP appointments
- Phlebotomy (blood test) appointments
Appointments for our nurses are not currently available online because of the significant variation in length of time for each appointment dependent on the clinical need. These are best booked by contacting our reception team.
Our aim is for you to be able to see a health professional (eg a nurse) within 24 hours (one working day), or a doctor within 48 hours (two working days), although this may not always be possible. If your appointment is more routine there is currently a longer wait due to the demands on the NHS
An appointment is normally made for 10 or 15 minutes and is for one person. Some nurse appointments will take longer, and reception staff are aware of this and will make the necessary adjustments. If you have more than one problem to talk to a doctor about then please book a double appointment..
If we have your mobile phone number we can send you appointment reminders by text message – if you’re registered for Online Services you can update with us your mobile number using the “Update your details” form.
Once you’re registered for Online Services you can cancel or view your appointments online.
Cancelling your appointment
Appointments can only be cancelled if they are more than one hour ahead. If you need to cancel an appointment with less than an hour’s notice, please contact the reception team.
If you need to cancel an appointment with less than one hour’s notice, please call reception on 01954 231550.
Enhanced access/Extended Opening
Evening and weekend appointments to see a GP, Nurse or Health Care Assistant are now available to all patients in Cambridge, Ely, Royston and surrounding villages.
We are now offering evening and weekend appointments as part of Extended GP Opening hours. These are for routine, non-urgent issues.
You can book your appointment through our receptionist who will give you a time, date and venue for your appointment.
Our receptionist will also at be able to answer any questions you have about the service and how to cancel or change your booking.
If you would like to find out more please go to www.openlater.co.uk This will give you hub and opeing time
Appointments Are available to all patients and are booked through their GP reception on the phone, face-to-face.
Services offered within the Extended Access are:
- GP Consultations
- Advanced Nurse Practitioner consultations
- Nurse appointments offering dressings, asthma and diabetes reviews, contraception reviews, smear tests etc
- Health Care Assistant appointments offering ear irrigation, wound care, blood test, etc
- Phlebotomy: Routine blood tests are available within our Extended Access Clinics
Please note that your consent for our clinician to view your medical record will be required in order for an appointment to be booked for you.
How do I change or cancel my appointment?
To change or cancel your evening or weekend appointment, please call
0330 0130 030
If you have any questions about the service, please email CAPCCG.CambsGPNetwork@nhs.net
Home Visits
We understand sometimes it is more appropriate for care to be given in the community. Our Doctors, Community Nursing Team and Health Visitors are able to accommodate this where appropriate.
Information about home visits from our doctors is below. Visits from the Community Nursing Team may need a referral from your doctor and more information about Community Nursing Services can be found at Cambridge and Peterborough Foundation Trust whilst information about Health Visiting Services can be found at Cambridgeshire Community Service NHS Trust.
We have a limited capacity for home visits however we understand these are sometimes necessary. We also want to offer the shortest waiting times for patients to see a doctor so please bear in mind that four to six patients can typically be seen by a doctor at the surgery in the time it takes to complete a single home visit. Our doctors also have access to your full records, more facilities, equipment and access to more medication at the surgery. This is why if you are able to, it is essential you attend the surgery for the most appropriate care.
Babies and children should be brought to the surgery where we will do our best to see them promptly. If reception staff are made aware that your child is particularly unwell, we will do everything we can to see you are not kept waiting unnecessarily.
We cannot undertake visits for reasons of convenience or lack of transport. We will be happy to supply details of local taxi firms or OWLS Community Car Scheme may be able to help. From experience friends, family and neighbours are often willing to help out.
Requesting a Home Visit
If you are genuinely housebound or too ill to come to the surgery, a home visit can be requested by telephoning reception after 09:00am and before 11:30am.
Home visits are normally between 12:00noon and 14:30pm.
A doctor will triage any home visit requests prior to visiting to ensure a visit is needed. For the reasons given above, visits can only be offered to terminally ill patients and those patients who are genuinely house-bound or too ill to attend the surgery.
Please help us by giving the receptionist as much detail as possible and please include the following details as appropriate:
- Name, address and date of birth of the patient needing a home visit.
- Your name, contact details and relationship if you are calling on behalf of a patient.
- Nature of the problem which will give the doctor an indication of to the degree of urgency.
- Any relevant past medical history or relevant recent events.
- Any key codes needed to access the patient’s home.
Family Pets
To ensure the safety of our staff we kindly ask that any family pets are not present during a home visit.
We understand that most family pets pose no risk in normal circumstances. When an owner is unwell it can be a stressful environment and pets can react unexpectedly to new visitors or in some situations such as when a patient is examined or where emergency care is required.
In these circumstances a pet can pose a risk to our staff and it is our policy that all visiting healthcare professionals will not enter a patients’ premises where a pet is present.
Who do I see?
