Over Surgery

1 Drings Close, Over, Cambridge, CB24 5NZ

NHS

Telephone: 01954 231550

Fax: 01954 231573

admin.oversurgery@nhs.net

Registering and Getting online access

 

Registering and Getting Online Access

You will need to register before you are able to use the online service and this can be done easily by completing the on-line form, ‘Request access to Online Services at The Over Surgery’, found by following the SystemOnline link above. Alternatively this can be downloaded here and completed before returning to reception. The forms are also available on request at reception. Please note you will need to present Photo ID, such as your driving licence or passport, at reception before the registration process can be completed whichever method you use.

Once registered you will be given a username and password that you can use to access the online service via the SystemOnline link above. You will automatically be given access to book and cancel appointments, access to your repeat prescriptions including ordering these online and access to your summary care record as requested at the time of registration.

Book and Cancel Appointments

Once registered you will be able to manage your appointments using SystemOnline. This includes booking and cancelling appointments as well as seeing forthcoming appointments you have and previous appointments.

Booking Appointments:

You can book the following types of appointments online:

  • Routine GP appointments
  • Telephone GP appointments
  • Phlebotomy (blood test) appointments
  • Flu Clinic appointments

Appointments for our nurses are not currently available online because of the significant variation in length of time for each appointment dependent on the clinical need. These are best booked by contacting our reception team.

Cancelling Appointments:

Appointments can only be cancelled if they are more than one hour ahead. If you need to cancel an appointment with less than an hour’s notice, please contact the reception team.

Repeat Prescriptions

You can see and order your repeat medication using SystemOnline.

If you use Over Pharmacy your medications will be ready two full working days after requesting your medication(s). Please note Over Pharmacy is closed at 13:00pm on Wednesdays and at weekends.

Using SystemOnline is by far the easiest way of ordering your repeat medications and we encourage all of our patients, where possible, to do so.

You can also order your repeat medications by using one of the following services:

  • Use our Repeat Ordering Service – please speak to one of our Pharmacists in-store for details.
  • Post your repeat slip in the box outside, if we are closed, or inside the surgery during opening hours.
  • Fax it to us.

If you wish to speak to a pharmacist for advice on medicines or other queries, please contact us during opening hours.  

Please note we cannot accept repeat medication requests over the phone or on our answerphone.

Update Your Details

Friends & Family Test

  • The Friends and Family Test (FFT) is an important feedback tool that supports the fundamental principle that people who use NHS services should have the opportunity to provide feedback on their experience. Listening to the views of patients and staff helps identify what is working well, what can be improved and how.

    The FFT asks people if they would recommend the services they have used and offers a range of responses.

    Click here for more information

    We would like you to think about your recent experiences of our service.

Opening Times

  • Monday
    Surgery: 07:00 - 13.00 & 14.00 -18:00
    Pharmacy: 08:30 - 13:00 & 14:00 - 18:00
  • Tuesday
    Surgery: 08:00 - 13.00 & 14.00 - 18:00
    Pharmacy: 08:30 - 13:00 & 14:00 - 18:00
  • Wednesday
    Surgery: 07:00 - 13.00 & 14.00 - 18:00
    Pharmacy: 08:30 - 13:00 & 14:00 - 18:00
  • Thursday
    Surgery: 08:00 - 13.00 & 14.00 - 18:00
    Pharmacy: 08:30 - 13:00 & 14:00 - 18:00
  • Friday
    Surgery: 08:00 - 13.00 & 14.00 - 18:00
    Pharmacy: 08:30 - 13:00 & 14:00 - 18:00
  • Saturday
    Surgery & Pharmacy CLOSED
  • Sunday
    Surgery & Pharmacy CLOSED